Your data

Privacy Policy

Last updated: [date to be confirmed before launch]

Draft placeholder. This Privacy Policy is a working draft and will be reviewed and finalised before launch. Bracketed items such as [Legal entity name] are placeholders.

[Legal entity name] (“Fresh Origins,” “we,” “us”) respects your privacy. This policy explains what personal information we collect when you use our website or place an order, how we use it, and the choices you have.

1. What we collect

We collect information you give us directly — such as your name, phone number, email address, and delivery address when you place an order or make an enquiry — and basic technical information (such as device and usage data) collected automatically as you browse. If you choose to save your cart, we store the email you provide so we can hold your cart and, only if you opt in, send you a reminder. We also record anonymous behavioural events (such as products viewed or added to cart) to understand and improve the website; these are not used to identify you.

2. How we use your data

We use your information to process and deliver orders, respond to enquiries, provide customer support, improve our products and website, and — where you have opted in — send you updates and cart reminders. We process WhatsApp orders to confirm availability, delivery charge, and delivery details. You can withdraw marketing consent or unsubscribe at any time.

We share data only with service providers who help us operate (for example, delivery partners and messaging or hosting providers) and where required by law. We do not sell your personal information. [List of processors to be confirmed before launch.]

4. Retention

We keep personal information only as long as needed for the purposes described here or as required by law. Order records are retained for accounting and compliance for the period required under applicable Indian law.

5. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing at any time. To exercise these rights, contact us using the details below. [Specific statutory rights and timelines to be confirmed before launch.]

6. Contact