Shipping & Returns

This policy explains how we deliver Fresh Origins products and how we handle any issues with your order. Because our products are foods, some standard return rules differ — please read the returns section carefully.

1. Delivery areas

We currently deliver across Bangalore and Hosur, with more cities planned. Enter your pincode on a product page or in the cart to check serviceability. If we don't reach you yet, you can register interest for your area.

2. Timelines

Orders are typically delivered within 2–3 days of confirmation, depending on your area and product availability. We confirm the expected timeline when we process your order. [Exact timelines to be confirmed before launch.]

3. Charges & free delivery

Delivery charge depends on your area and is confirmed when we process your order. Orders above the free-delivery threshold shown in your cart qualify for free delivery. [Threshold and charges to be confirmed before launch.]

4. Freshness & packing dates

We pack in small, fresh batches. Each pack carries a batch-specific packing date, shown on the pack and in your order details, along with the shelf life for that product.

5. Returns & issues

As food products, items cannot generally be returned once delivered for hygiene and safety reasons. However, if a product arrives damaged, incorrect, or with a quality issue, contact us promptly and we will replace it or make it right. Please keep the packaging and batch details so we can investigate. [Final returns window and process to be confirmed before launch.]

6. Contact

For any delivery question or order issue, message us on WhatsApp or reach us through our contact page. Operated by [Legal entity name], [registered address], India.